Refund & Return Policy

We value transparency about returns and refunds for software. Software purchases are generally final and non-refundable, subject to the limited circumstances described below.

1. Pre-Purchase Evaluation and Demos

Selecting the right software for your business is important. We provide detailed product information and demonstration links when available. We encourage customers to use these resources to evaluate the software and decide whether it meets their requirements before purchasing.

2. Technical Errors and Unresolved Bugs

If the software has a critical technical error or persistent bug in its core functionality that our support team cannot resolve, we will consider a refund. This does not cover errors or conflicts caused by third-party applications or customer modifications.

3. Collaboration for Issue Resolution

To investigate and resolve reported technical issues, we ask customers to cooperate with our support team and provide relevant diagnostic information. Where needed, this may include access to the server, GitHub repository, or another environment in which the software is installed. This helps our team investigate, reproduce, and troubleshoot the issue accurately.

Please share access through an agreed secure channel and only to the extent needed for troubleshooting. We will use the access and information provided for resolving the reported issue, treat customer information confidentially, and follow our Privacy Policy.

Customer cooperation helps us assess the issue and work toward an effective resolution. If you have concerns about providing access, contact our support team so we can agree on an appropriate way to investigate.

4. Failure to Deliver Advertised Features

We strive to deliver the features described in our product documentation and listings. If we cannot provide a significant advertised feature or functionality, a refund may be considered. Minor variances, improvements, or changes that do not significantly affect core functionality may not qualify.

5. Refund Eligibility Timeframe

To be eligible for refund consideration, a request must be made within 60 days of purchase. Requests received after that period may not be considered. Please evaluate the software and report concerns promptly so our support team can investigate.

6. Support and Resolution

We prioritize helping customers resolve difficulties with their software. Contact info@echobitzit.com with your order reference, product name, Odoo version, and a description of the problem. Our support team will assist with investigation and guidance.

7. Exceptional Customer Support

Although software returns and refunds are limited as described above, our support team remains available to address issues, provide guidance, and assist with troubleshooting. Please reach out if you encounter difficulties or have questions about your software purchase.