Customer support bots
Deflect repetitive tickets with grounded answers and escalation rules.
AI Chatbot & Virtual Assistant Dev
ML & DL Services
Assistants that resolve not just reply
echoBitz designs AI Agents and virtual assistants for support, sales, and internal ops. Intent understanding, knowledge grounding, and clear handoff rules raise containment without trapping customers.
- Grounded answers from your knowledge
- Clear human handoff paths
- Containment and CSAT tracked weekly
Assistant capabilities that reduce ticket load
From FAQ deflection to guided workflows built for your channels and policies.
Sales assistants
Qualify leads, answer product questions, and book next steps.
Internal helpdesks
IT, HR, and ops assistants that find policies and open requests.
Knowledge grounding
Retrieve from docs, FAQs, and CRM context not free-form guessing.
Workflow actions
Create tickets, update CRM, or trigger Tray/n8n flows from chat.
Omnichannel handoff
Web, WhatsApp, and email with seamless agent takeover.
From intents to a live assistant
Discovery through launch with measurement baked in.
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01
Discover
Map top intents, channels, and escalation policies.
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02
Design
Conversation flows, tone, and knowledge sources.
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03
Build
NLU/LLM stack, retrieval, and action connectors.
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04
Test
Scripted and live UAT on real questions and edge cases.
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05
Launch
Go-live with analytics, feedback loops, and agent training.
Assistant stack we commonly use
LLM and classical NLU options matched to privacy, latency, and cost.
Rasa
Dialogflow
OpenAI / LLM APIs
LangChain
Vector DB
WhatsApp API
Web widget
FastAPI
Evaluation
Success measured in containment and experience
We track whether the assistant actually resolves work not just message volume.
Share of conversations resolved without an agent.
Intents completed successfully end-to-end.
Clean context when an agent takes over.
Customer satisfaction and first-contact resolution signals.
What your support team receives
A production assistant with ownership docs not a demo widget.
Intent & flow map
Top intents, paths, and escalation rules documented.
Knowledge pack
Curated sources and retrieval setup for grounded answers.
Live assistant
Deployed bot on agreed channels with branding.
Action connectors
Ticket/CRM/automation hooks wired and tested.
Analytics dashboard
Containment, intents, and failure themes visible.
Agent playbook
Handoff training and content update process.
Why echoBitz
Assistants built for real support operations
We design AI Agent chatbots around your intents, knowledge, and escalation rules. Then we measure containment so the assistant earns its place in the queue.
Helpful conversations with operational guardrails
We connect trusted knowledge, clear intent handling, and safe escalation with service analytics. The assistant resolves routine needs while preserving a smooth path to a human.
- Grounded by default Answers tied to your docs and systems, with refusal when unsure.
- Handoff-first design Agents get context; customers are not trapped in loops.
- Ops analytics Weekly themes drive content and flow improvements.
- Secure system connections Controlled access to CRM, helpdesk, and account data protects every interaction.
FAQ
Frequently Asked Questions
Answers about chatbot scope, channels, LLMs, handoffs, and how echoBitz delivers virtual assistants.
Start a Chatbot ProjectWeb chat, WhatsApp, and common messaging channels are typical. We confirm channel APIs during discovery.
Both. We choose based on privacy, cost, and intent complexity often a hybrid with retrieval grounding.
Knowledge grounding, refusal rules, and human handoff when confidence is low.
Yes. We wire actions to your helpdesk, CRM, or automation tools under clear permissions.
A focused FAQ/support pilot can launch in a few weeks when knowledge is ready.
Contact echoBitz to start a chatbot project. We review intents, channels, and knowledge sources, then propose a pilot.