Advanced AI Helpdesk | AI Support Copilot | Smart Reply Generator | Odoo Helpdesk Assistant
172.00 €
172.00 €
-
Odoo Version
Advanced AI Helpdesk
for Odoo
Advanced AI Helpdesk transforms Odoo Helpdesk into an AI-assisted support workspace with multi-provider LLM connections, automatic ticket analysis, grounded reply suggestions, knowledge indexing, audit logs, and agent copilot tools.
Suggested Replies in Action
See how agents get AI-generated reply drafts grounded in your knowledge base and live Odoo records, ready to copy or send directly from the ticket.
Ticket Similarity Detection
Watch how the system surfaces related past tickets so agents can reuse proven resolutions, reduce repeat work, and resolve issues faster.
Floating Copilot in Action
See how the floating copilot stays available inside Odoo and helps agents with quick questions, record lookups, and guided support actions.
AI Helpdesk Dashboard
Watch how dashboards surface ticket health, team workload, and support activity signals so support leaders can act faster.
Key Features
One Support Copilot. Every Ticket Resolved Faster.
A complete AI helpdesk enhancement suite for teams that want faster, more consistent ticket resolution inside Odoo.
Unified AI Support Workspace
Hot Feature for modern support teams
Advanced AI Helpdesk combines LLM configuration, ticket analysis, knowledge grounding, suggested replies, dashboards, and audit controls into one business-ready support workspace.
Multi-Provider LLM Support
Connect Gemini, OpenAI, Azure OpenAI, Anthropic, OpenRouter, Groq, NVIDIA, or Ollama and switch the active provider from a single configuration panel.
Smart Ticket Analysis
Automatically review incoming tickets so agents can prioritize faster and respond with better context.
Knowledge Indexing
Upload internal documents, split them into chunks, and build searchable knowledge context for accurate AI-grounded answers.
Suggested Replies
Generate contextual response drafts that agents can copy or use directly in the ticket conversation flow.
Floating Copilot
Give agents an always-available AI assistant that can answer ERP questions and support workflows from anywhere in Odoo.
AI Dashboard
Visualize ticket activity, team workload, and overall support performance from connected helpdesk dashboards.
Smart Tag Mapping
Apply meaningful helpdesk tags automatically so teams can organize, route, and review tickets more efficiently.
Model Access Control
Define exactly which Odoo models and records can be used as grounding context before any AI response is generated.
Audit Logs
Track prompts, responses, execution time, token usage, and provider outcomes for transparency and troubleshooting.
Priority & Tags
Update ticket priority and assign matching helpdesk tags automatically based on AI analysis results.
Knowledge Sources
Blend native Odoo Knowledge articles with your custom AI knowledge base for richer support answers.
Live Record Grounding
Let the assistant use approved live ERP records such as sales, invoices, or customers to answer ticket questions more accurately.
Secure AI Configuration
Manage provider credentials, active models, and connection testing from one controlled administration flow.
Agent Copilot Workflow
Move from ticket analysis to knowledge context, reply drafting, and final action inside one connected support experience.
Watch Advanced AI Helpdesk Videos
Explore Advanced AI Helpdesk in Action
Jump into our YouTube playlist to see configuration, ticket analysis, dashboards, suggested replies, knowledge workflows, and the floating copilot inside Odoo.
Module Overview
Browse setup guidance, release notes, support channels, and FAQs for Advanced AI Helpdesk.
Installation
Install the module, update apps, and make sure Helpdesk, Mail, and Knowledge dependencies are available before configuration.
Installation screenshot
The Apps screen shows the module ready to install so administrators can activate it directly from the Odoo backend.
Ticket Analysis
Walk through automated ticket review so teams can see how incoming requests are assessed for faster handling.
Ticket analysis report
The analysis list shows each processed ticket with its AI labels, suggested priority, configuration used, and response time.
Analysis detail view
The detailed analysis form shows the summary, priority hint, and the full set of generated reply drafts for one ticket.
Suggested Replies
Highlight the reply drafting flow so agents can generate grounded responses without rewriting common answers from scratch.
Suggested reply short video
Ticket-side suggestion panel
Inside the helpdesk ticket, agents can review the AI summary and suggested replies without leaving the working screen.
Knowledge Base
Present how internal documents and support material are stored as reusable AI knowledge for helpdesk answers.
Knowledge base library
The knowledge base list lets admins manage files and URLs while checking chunk totals, indexing status, and connected configs.
Document chunk detail
Each document view shows chunk size, overlap, source details, and the generated content chunks used for retrieval.
Model Access
Demonstrate how admins whitelist business models so the assistant only reads approved operational data.
Model access screenshot
Model access rules define which Odoo models the assistant may read, keeping live-record grounding deliberate and controlled.
Audit Logs
Show how every AI request is logged with provider details, latency, token usage, and raw outputs for auditing.
Audit log screenshot
The request log tracks ticket reference, request type, execution time, and status so teams can review AI activity clearly.
AI Dashboard
Highlight dashboards for ticket volume, support activity, and team performance so leads can spot operational issues early.
AI dashboard short video
AI dashboard screenshot
The command center combines KPI cards, charts, and recent ticket rows so support leads can monitor operations in one place.
Floating Copilot
Present the persistent copilot that stays available across Odoo for quick answers and operational guidance.
Floating copilot short video
Copilot launcher state
The floating launcher stays available on the dashboard so users can open the copilot without leaving the current screen.
Active copilot conversation
Once opened, the copilot can answer operational questions and help agents continue working from the same interface.
Version 20.0.1.0.0 - Initial Release
- Odoo 20 advanced AI helpdesk with native Helpdesk, Mail, and Knowledge integration.
- Multi-provider LLM configuration for Gemini, OpenAI, Anthropic, OpenRouter, Groq, NVIDIA, and Ollama.
- Automatic ticket review, priority assistance, and smart helpdesk tag assignment.
- Grounded suggested replies using native knowledge, custom indexed documents, and approved live Odoo records.
- Floating copilot, AI dashboards, model access controls, and detailed request audit logs.
We're here to help. Whether you need assistance with installation, provider setup, knowledge indexing, AI workflow rollout, or technical customization, our support team is just a click away.
Demo & AI Support
Reach us through any of the channels below.
What is
Advanced AI Helpdesk?
It is an Odoo support module that adds AI-powered ticket analysis, suggested replies, knowledge grounding, dashboards, audit logs, and a floating copilot.
Which LLM
providers are supported?
The module supports Gemini, OpenAI, Anthropic, OpenRouter, Groq, NVIDIA, and local Ollama-based deployments.
Can it
analyze tickets and help apply tags automatically?
Yes. It can review customer tickets, help determine response needs, and support matching helpdesk tag assignment.
Can it use
our own knowledge documents?
Yes. You can upload internal support documents, index them into chunks, and use them as grounded context for answers and reply suggestions.
Can it
search live Odoo records safely?
Yes. Administrators can whitelist exactly which Odoo models the assistant may use, keeping live record grounding controlled and secure.
Does it keep
audit logs and respect access rights?
Yes. AI requests are logged for review, and the module still relies on Odoo access rights, groups, and record rules.
Can agents
use generated replies directly from tickets?
Yes. Agents can review AI-generated drafts, copy them, or use them directly in the ticket communication flow.
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echoBitz IT Solution Pvt. Ltd. | Odoo Certified
Partner | info@echobitzit.com | www.echobitzit.com
| Technical Name | eb_ai_helpdesk |
|---|---|
| Version | 20.0.1.0.0 |
| Last Update Date | 2026-10-14 |
| Depends | basehelpdeskmailwebknowledge |
| License | OPL-1 |
| Category | Services/Helpdesk |