Advance Lost Email Routing
21.26 €
21.26 €
-
Odoo Version
Lost Message
Routing
Manager
Mail Routing intercepts every unroutable email before it's discarded and parks it in a dedicated inbox for instant manual routing.
Why Choose Lost Email Routing?
1
Never lose a customer email again
Odoo silently
discards emails it can't route. Our module intercepts these "Lost Messages"
and saves them in a dedicated inbox, ensuring 100% communication
reliability.
2
Smart Auto-Detection Engine
Our brainy
parser automatically scans email subjects and bodies for SO, PO, Invoice,
and Ticket references, pre-filling the routing wizard for one-click action.
3
Centralised Inbox & Mass Actions
Manage all
unrouted emails from a single list view. Use mass-routing to attach
dozens of related messages to a single record in one step.
How Mail Routing Creates Value?
A
Fix mangled Message-ID and Forwarded Emails
Easily handle
emails that lost their threading context due to external forwarding or
custom
mail servers that Odoo's standard gateway doesn't recognise.
B
Zero-Configuration Interception
Simply install
the module and it starts catching unroutable emails immediately. No complex
server-side mail server changes or postfix configuration required.
C
Model Whitelisting for Focused Routing
Direct your
team by whitelisting only relevant models (CRM, Sales, Helpdesk). Keep your
database clean by preventing accidental routing to internal models.
Watch Mail Routing Videos
Explore Manual Mail Routing in Action
Check out our demonstration videos to see how Mail Routing catches unroutable emails, how the smart auto-detection helps pre-fill the routing wizard, and how you can effortlessly attach messages to any Odoo document in seconds.
What is Lost Email Routing?
Mail Routing is a mission-critical 8 module that acts as a fail-safe for your incoming communication. Odoo's standard gateway often drops emails that don't match a specific thread or document. Our module intercepts these failures, turns them into reachable "Lost Messages," and gives you the tools to route them correctly.
It provides a centralized cockpit for managing missed opportunities. Whether it's a new lead from a mangled email address or a reply that lost its technical headers, your team can manually attach it to Sale Orders, CRM Leads, Project Tasks, or any other record — keeping your communication history complete and your data accurate.
Key Features
Everything you need for intelligent email routing in Odoo
Automatic Mail Interception
Overrides the standard mail gateway to catch lost emails
Overrides the standard mail gateway to catch emails that normally "disappear" when Odoo can't find a matching record. A dedicated workspace lets you view, search, and manage all intercepted messages in one place, while smart auto-detection intelligently parses email subjects and bodies to suggest the correct destination record — Sales Orders, Leads, Invoices, and more.
One-Click Routing
A streamlined wizard lets you attach any lost email to its corresponding Odoo record instantly. Eliminate manual follow-up and ensure every incoming message reaches the right place without delay.
Mass Routing Action
Select multiple messages from the list view and route them all to the same Odoo record in a single batch operation.
Model Whitelisting
Restrict routing to specific Odoo models (e.g., only Leads and Orders) to maintain database order and prevent misrouting.
Discuss
Integration
Automatically notifies your team via a chosen Discuss channel whenever a new message is intercepted and needs attention.
Centralized Lost Inbox
A dedicated
workspace to view, search, and manage all intercepted messages in one place.
Smart Auto-Detection
Parses email
subjects and bodies to suggest the correct destination record automatically.
Full
Audit Trail
Automatically
tracks routing history including who routed the message and the exact timestamp.
Flexible Routing
Route to Sales Orders, Leads, Invoices, and any other Odoo record type with ease.
Advanced Search
Search and filter intercepted messages by subject, sender, date, or routing status.
Team Notifications
Notify the right
team members instantly when a new lost message is intercepted and ready for review.
Gateway Override
Seamlessly
overrides Odoo's standard mail gateway with zero disruption to existing workflows.
User Attribution
Every routing
action is logged with the responsible user for complete accountability.
Timestamp Tracking
Exact timestamps recorded for every interception and routing event for full
traceability.
Configurable Settings
Set default
Discuss channels, model whitelists, and routing preferences directly from Odoo
settings.
How It Works
From installation to your first routed email in four simple steps
1
Install the Module
Install Mail Routing from the Odoo App Store. It instantly overrides the standard mail gateway to prevent silent email drops.
2
Configure alert channels
Navigate to Settings and choose who should be notified when a new unroutable email is intercepted and parked in the Lost inbox.
3
Smart Auto-Detection
Open any lost message; our engine automatically scans the content to suggest the correct destination record (Lead, SO, PO).
4
One-Click Routing
Confirm the suggested record or pick a new one, then click Route. The email and its attachments are instantly attached to the document.
Feature Deep Dive
Explore every capability in detail
01
Quick Module Activation
Get started instantly by activating the 'Lost Email Routing' module from your Odoo Apps dashboard. Once installed, it begins monitoring all incoming mail traffic for unroutable messages.
02
Granular Access Management
Maintain security by controlling who can view and route lost emails. Simply assign the "Lost Messages: Manager" group to authorized staff members in the User Settings.
03
Customizable Routing Policy
Tailor Odoo's mail behavior. Choose specific models (Leads, Tickets, Orders) that appear as valid routing destinations and configure notification recipients for new alerts.
04
Centralized Unrouted Inbox
Access all intercepted communication in a professional list view. Never lose a customer inquiry again—every unattached email is safely stored here waiting for your review.
05
Real-time Discuss Alerts
Stay on top of critical mail. Unauthorized or lost messages trigger real-time notifications in a dedicated Odoo Discuss channel, alerting the right team members instantly.
06
Audit Trail & Message Context
Review the full lifecycle of intercepted messages. Track the routing state (Lost vs Routed) and access the 'Route Manually' wizard directly from the message form.
07
Smart Auto-Detection Engine
Save time with our intelligent suggestions. The routing wizard parses the subject line (e.g., 'S00020') and automatically pre-selects the matching Odoo record for one-click attachment.
08
Complete Chatter Integration
Once routed, the email is moved from the Unrouted Inbox and attached directly to the chatter of the destination record, providing a seamless history for your team.
Dedicated Module Support
Our dedicated support team is ready to help you with installation, configuration, or any technical questions regarding the Mail Routing module.
Requirements
- Odoo 17, 18 or 19
- Standard Odoo Mail setup
- Configured Incoming Mail Server
Services Included
- Initial Setup Guidance
- Bug Fixing Support
- Version Compatibility Updates
Have a specific requirement?
Email us: info@echobitzit.com
Can I route emails to any record?
Yes. The module supports routing to any Odoo record (Leads, Tickets, SO, PO, etc.) as long as the model is whitelisted in settings.
Does it work in Multi-Company?
Absolutely. Intercepted messages respect company isolation, and alerts are sent only to designated recipients for that company.
What about email attachments?
Full attachment support. When you route a message, all original PDF, image, and document attachments are moved and attached to the target record.
How are suggestions generated?
Our engine uses regex and elastic search patterns to find document references (like S0001 or #1052) in the mail subject and body.
Scan and Connect with echoBitz
Book a meeting, start a WhatsApp conversation, or reach us by email from one simple visual card. It is the fastest way to move from curiosity to a Mail Routing implementation discussion.
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Ready to rescue your lost messages?
Install Mail Routing and ensure that no customer email ever disappears into the Odoo void again.
echoBitz IT Solution Pvt. Ltd. | Odoo
Certified
Partner | info@echobitzit.com | www.echobitzit.com
| Technical Name | eb_mail_manual_routing |
|---|---|
| Version | 20.0.1.0.0 |
| Last Update Date | 2026-10-14 |
| Depends | mailbase_setup |
| License | OPL-1 |
| Category | Discuss |