Sugar Market
All-in-one marketing automation designed to help you drive better engagement and higher conversion rates.
Trusted by 4,000+ companies
SugarAI that actually helps
sellers sell
SugarAI removes the friction from your sales process. Let our automation find opportunities, flag risks, and prepare you for every call while you focus on closing.
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Established 2004
About SugarAI
SugarAI is the world’s largest open source CRM (customer relationship management) software. Founded in 2004, it is deployed by more than 2 million individuals in over 120 countries and 26 languages. We help businesses grow sales, retain customers, and create custom business applications.
Fundamentally Open Source
- Total Customization
- Data Sovereignty
- Flexible Deployment
SugarAI
Sugar Breakdown of the Editions
Precision-engineered solutions tailored for every scale of enterprise operation.
Sugar Sale
Accelerate sales cycles and maximize rep productivity with intelligent opportunity management.
Sugar Serve
Next-generation customer service platform focused on resolving issues faster and building loyalty.
Professional Edition
Perfect for small to medium-sized teams looking for a robust, customizable CRM foundation.
Enterprise Edition
Maximum flexibility and control with advanced workflow automation and enterprise-grade reporting.
Ultimate Edition
Unparalleled support and scalability for large scale deployments across global organizations.
Why leading enterprises choose Sugar?
The world is full of complicated CRMs. We focus on the things that actually move the needle for your business.
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Highest NPS Rating
Voted #1 for customer satisfaction and ease of use in G2's enterprise CRM category.
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No Hidden Fees
Transparent pricing. No "surprise" costs for extra users, API calls, or basic features.
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Easy to Deploy
Go live in weeks, not months. Our migration engine handles your legacy data flawlessly.
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Open Source Freedom
Build exactly what you need with our developer-friendly, open architecture platform.
Next Generation Intelligence
Intelligent Enterprise Capabilities
Orchestrate your business with AI-driven insights and automated workflows
designed for the modern high-scale organization.
CRM Reporting & Dashboards
Intelligence from Data. Monitor your marketing, sales, and customer support metrics with Sugar's Dashboards. Use Sugar Reports to turn your data into actionable insights.
SugarBPM™
Automated Orchestration. Increase efficiency and productivity across the organization with an enterprise-level CRM workflow toolset designed to automate critical customer-facing processes.
Mobile CRM App
Intelligence on the Go. Maximize productivity with access to Sugar's mobile CRM app, optimized for handheld devices you use every day, with or without connectivity.
Social CRM
Holistic Engagement. Integrate leading social media services to help your organization learn from and engage with your customers at a more holistic level across all channels.
CRM Campaign Management
High-Conversion Marketing. Enhance your marketing and sales initiatives with Sugar's campaign management software. Create, execute and track campaigns seamlessly.
Service Portal
Intelligent Resolution. Sugar's Customer Self-Service Portal enables quicker time to resolution and reduces overall case load by allowing individuals to create cases and search the knowledge base.
Teams, Roles & Security
Enterprise Trust. Mitigate security concerns and reduce risks for your business with Sugar's security features. Ensure each user gets access to only the relevant customer data.
CRM for G Suite
Ecosystem Sync. Share data easily between Sugar and your favorite Google apps. Leverage standard and custom G Suite CRM integrations to meet your specific business needs.