Sub-Second Latency
Speech is understood and answered in real time, with natural pacing and no awkward pauses.
Real-Time Voice + MCP
Beyond IVR:
Beyond IVR:
Voice AI That Actually Gets Things Done.
A real-time voice agent that understands natural speech and calls your MCP-connected tools mid-conversation checking records, updating systems, and resolving requests while the caller is still on the line.
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Live Call Transcript
"Hi, can you check if my flight next Tuesday is still on time and move my seat to an aisle?"
echoBitz Voice Agent
Checking flight status via MCP tool... On time. Calling seat map tool... Aisle seat 14C confirmed and updated on your booking.
Great, can you also add a checked bag to my booking?
Voice MCP
Architected for Conversation
Moving beyond scripted IVR trees into natural, tool-using voice AI.
Live Tool Calling
The agent calls MCP tools mid-call to check records and take action, not just talk about it.
Natural Turn-Taking
Handles interruptions, follow-ups, and topic changes the way a human agent would.
Governed Escalation
Sensitive or out-of-policy requests are handed off to a human agent automatically.
Our Capabilities
Engineered for the Modern Contact Center
Core Module
Real-Time Voice Pipeline
Speech-to-text, reasoning, and text-to-speech run in one low-latency pipeline, wired directly into your MCP tool registry for live actions.
- Telephony & SIP integration
- Live call transcription & logging
62%
Call Containment
Multilingual Voice
Handles callers across languages and accents with consistent tone and accuracy, switching languages mid-call when needed.
English
Español
Mandarin
Français
Self-Improving Scripts
Call outcomes feed back into the agent's prompts, sharpening resolution paths over time.
Custom Voice & Persona
Choose a voice, tone, and script style that matches your brand across every call.
From Hold Music to Resolved Calls
See how the Voice MCP Agent changes call-center economics for enterprise leaders.
62%
Call Containment
Percentage of calls fully resolved by the voice agent without a human transfer.
4min
Reduction
Average handle time saved per call compared to a traditional IVR and agent hand-off.
Call Handling Comparison
Monthly Savings
$98,200 / estimated avg.
Based on 8,000 monthly calls at $12/call average handling cost.
Versatile by Design
One voice engine, configured for any call flow you already run.
E-commerce and Retail
Voice agents handle order status, returns, and delivery updates over the phone, calling live commerce tools instead of reading a script.
- Order & delivery status calls
- Voice-driven returns processing
Works Inside Your Existing Stack
echoBitz connects the Voice MCP Agent directly to your current phone system and tools. No platform migration required. Calls route through your workflows from day one.
S
Salesforce
Z
Zendesk
H
HubSpot
Slack
S
Shopify
I
Intercom
Give every call a resolution,
not a queue
Get a tailored voice AI rollout plan to identify your highest-volume call types and resolve them automatically, from day one.